↓ Agenda Key
Visionary speaker presents to entire audience on key issues, challenges and business opportunities
Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.
Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics
Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.
Solution provider-led session giving high-level overview of opportunities
Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.
End user-led session in boardroom style, focusing on best practices
Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.
Interactive session led by a moderator, focused on industry issue
Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.
Overview of recent project successes and failures
Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.
Discussion of business drivers within a particular industry area
Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.
Analyst Q&A Session
Moderator-led coverage of the latest industry research
Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.
Several brief, pointed overviews of the newest solutions and services
Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.
Pre-determined, one-on-one interaction revolving around solutions of interest
Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.
Open Forum Luncheon
Informal discussions on pre-determined topics
Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.
Unique activities at once relaxing, enjoyable and productive
Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.
3:00 pm - 4:30 pm
4:30 pm - 6:00 pm
Communication,” “business acumen,” and “relationship building” are all familiar entries on every “Top IT Leadership Skills” list ever written. While these attributes continue to be important in our current climate of risk, innovation and IT opportunity, they are just a drop in the bucket. In an era where technology belongs to everyone, the technology executive must have so much more. In this newly updated presentation, Martha Heller, an IT executive recruiter and author of The CIO Paradox and Be the Business: CIOs in the New Era of IT (fall 2016) presents a list of new skills critical to any IT leader working today. Drawing on personal interviews with more than 400 successful CIOs, Heller, a master storyteller, offers case studies, anecdotes, advice and impressions to arm attendees with the skills they need to bring their companies into the future.
Martha Heller, President , Heller Search Associates
6:00 pm - 7:00 pm
7:00 pm - 8:30 pm
8:30 pm - 10:00 pm
7:00 am - 7:55 am
8:00 am - 8:10 am
8:10 am - 8:50 am
With changing consumer expectations, the relationship with customers is moving from a focus on meeting fixed requirements to an ongoing conversation with partners and customers. As this shift occurs, IT must create an ecosystem that continuously delivers an exceptional customer experience, incorporating the latest digital innovations. Customers are looking for extreme convenience, secure transactions, and relevant real-time offers in support of their “always-on” lifestyle. They want personalized interactions that make them feel understood and important. Complexity breeds inefficiency, so to deliver these innovations fast, CIOs must drive simplicity end-to-end, focusing on product features versus projects and streamlining the delivery model. Transforming the IT organization to focus on the customer at its center can be a challenge, but in the end, will create the most rewarding and successful relationships.
Glenn Schneider, EVP & CIO, Discover Financial
8:55 am - 9:35 am
The accepted number for the amount of the IT budget that is tied up in operational spend, in paying to maintain technology that has already been purchased, is 80% leaving only 20% for the IT department to use to drive new projects. Because this level of funding is so low, as much as 70% of IT sponsored projects fail. Yet IT departments are being constantly pushed to be innovative, to find a way to embrace new technologies and leverage them to drive business change. How can you do that when your time, money, and effort goes to just keeping the lights on? Join us as we collectively explore this issue and examine some of the successful strategies that are being leveraged by top IT leaders.
9:45 am - 10:15 am
Oil prices plummeted from 110$-30$ a barrel. Industry has significant cost pressures, regulations and a need for data and services. Every unplanned downtime in the rigs costs $1M/day. Customer experience and full transparency starts to become a key aspect for businesses to be successful.
Please see how GE Oil and Gas drove customer collaboration to make it easy for the customers and also help charter different business models.
Shakthimani Logasundaram, CIO, GE Oil & Gas Downstream
Data volume, data variety, and data velocity have all grown exponentially over the last few years, the so-called “Big Data” explosion. And while this increased organizational focus on data, the information it contains, and the insights that can be gleaned from it promises tremendous opportunity, that opportunity isn’t achieved without overcoming significant challenges. Whether it be the increased need for better data quality (an issue unresolved from the “small” data days), more efficient and effective data management, answering questions around data ownership vs. stewardship, or even increased regulatory pressure as a result of data security and data privacy, this increased focus on data has created an increased need for Data Governance. Join our panelists as we discuss the thorny issue of Data Governance: what it is, how it works, why you need it, and who should be responsible for it.
Jon Parks, SVP IT, Infrastructure , Fidelity National Financial
10:20 am - 10:50 am
Progressive companies are leveraging cloud, a powerful business enabler, to transform their business and make it more competitive. But cloud and mobility significantly impacts the current IT infrastructure - security, network traffic flow, applications, user experience and cost. As CIOs and CISOs embrace this transformation, they look for opportunities to exchange ideas with their peers who have gone through this journey.
At this session, Larry Biagini, a visionary IT and security leader, will share his experience of leading the massive network, security and datacenter application transformation that he managed across all business units of GE.
Example topics will include:
10:55 am - 11:25 am
Investments in technology are outpacing business revenue growth.
As a leader, how can you ensure that technology investments from the past will not impact your ability to respond to today’s changing needs? How can you enable the company to grow tomorrow? Peter will provide real world examples from companies, just like yours, that struggled with this situation and found the right management models to break free. With visibility and control into all of your IT assets, both software and hardware, you can empower your organization to become more agile. Finding the right balance between business growth and technology investment.
11:30 am - 12:00 pm
12:05 pm - 12:35 pm
The banking industry is one that rarely would be described as “innovative”, with all players seemingly taking a “what’s good for one is good for all” approach where no-one particularly upsets the status quo in anything but small and incremental ways. If the latest evidence from the European market is anything to go by, however, the potential exists that a major shakeup could be in the offing as a host of so-called “Challenger” banks are bursting onto the scene. Whether from upstart financial services organizations, of companies entrenched in non-related fields such as retail, new entrants are coming to market that having nothing invested in old school processes, not in the semi-competitive landscape that currently exists. Change is coming and Financial Services CIOs need to look to their own house to ensure the people, processes, and technologies are in place to respond to this new threat.
Steven Daniels, SVP EDM, eCRM, Architecture, Strategy & Innovation, U.S. Bank
The promise of the cloud is almost beyond compare; infinite computing resources, unmatched reliability and uptime, instantaneous service availability, simplistic self-service and provisioning, and the low-low prices of a buy by the drink model. These are the reasons behind the rush to the cloud that we are currently experiencing, but has the hype overshadowed the process for successful migrations? Setting the right expectations inside and outside of the IT function is critical for success – it’s not just porting over applications, but it’s requiring applications to be cloud aware. It’s educating inside and outside of IT on behavioral shifts to gain adoption and preparing to re-structure in order to have the right resources in place.
Andrew Zitney, SVP, Infrastructure Services, McKesson
12:40 pm - 1:40 pm
1:45 pm - 2:15 pm
Big Data initiatives have become a reality among almost every company today, however, what we have seen is lots of initiatives have become just science projects and did not deliver on early expectations. This situation needs to reversed quickly because those organizations that are being successful with Big Data and analytics programs are rapidly leaving those that are unsuccessful in their wake. Big Data and analytics has the potential to be transformational for the enterprise, but IT leaders need to be making the right investments, in the right areas, to ensure optimal success. This panel discussion will focus on how to use data and analytics to drive true business success and show some real examples of companies and individuals who made a difference.
Mano Mannoochahr, Global IT Director of Data, Analytics and Enterprise, John Deere
The IT /OT Convergence topic has been a focal point at conferences for the past several years. In this interactive round table discussion; the participants will be encouraged to share their thoughts and observations on what IT/OT is for their Industry or their company. Through open discussion we will seek to understand if IT/OT represents a normal evolution of technology convergence or if it is a classic Turf War where engineers and MIS professionals are fighting for their survival. We will also explore why this war or evolution is occurring now. How are new devices such as advanced meters, micro sensors, and mini form factor hardened PCs forcing us into IT/OT convergence? We will seek to understand if there are tips or best practices to help your organizations leverage IT/OT convergence to the advantage of your goals and objectives. Please note that the moderator of this session is not going to make a presentation of a thesis on this topic. Instead he will throw out some hopefully thought provoking comments and will solicit comments from the attendees. The hope is that the dialog will be interesting and lively. The session will end early if you do not come prepared to share your views.
Frank Donovan, VP/Director of IT, Oncor
2:20 pm - 2:50 pm
2:55 pm - 3:25 pm
Application integration is a challenging task no matter what the platform being used. Finding a way to have various enterprise applications communicate and work together cleanly and efficiently requires dedication and focus. Mobile apps stand on the precipices of disrupting everything that enterprises have done so far to manage application integration by throwing new platforms, new communication methodologies, new coding languages and new APIs into the mix. As mobile apps increasingly become the primary enterprise apps as opposed to simplified extensions of existing ones, CIOs and IT departments will need to look at application integration with fresh eyes to ensure that both utmost performance and rock solid operability continues to be offered across the entire integrated application suite.
3:30 pm - 4:00 pm
It’s no secret that Big Data is a big deal, but just how big is it? Some estimates show that while we have a massive 2 Zettabytes under collective corporate management, that this represents one ten thousandth of a percent of the data that has been created. Fortunately, those other “nexus” technologies are providing the opportunity to make use of these untapped data resources – mobile is providing a ubiquitous input channel, cloud a dynamically scalable processing capability, and social the community involvement to process and find value. Leveraged well Big Data can solve a wealth of corporate challenges, ranging from improving efficiency, through mitigating risk, to actually growing bottom line revenue.
One of the key areas for early IoT projects is in the area of industrial automation, as an extension of existing, older M2M type technologies. In many cases these older industrial automation initiatives used proprietary communications protocols and dedicated sensors that interfaced with controllers that could manage communications between IT and OT platforms. Fast forward to an IoT world however and these sensors and controllers will need to natively speak IP, natively integrate to back-end enterprise systems beyond just simple controllers, systems such as ERP, BI and other core platforms. Navigating the complexity of process, data, security, and functionality implications has the potential to be a minefield for the unwitting IT executive that goes in without eyes wide open.
4:05 pm - 4:35 pm
Across all channels, the retail market continues to be strong, as evidenced by the nearly $5 trillion-dollar market valuation. And while online retailing has shown steady and continued growth of nearly 20% year over year, it itself is now facing pressure from upstart mobile retailing which is more than doubling in value year over year. Though those growth rates will slow as total mobile sales volume increase, any retailer that does not have a mobile specific channel initiative in place, or at least in development, is likely to miss out on the crest of the wave. Efforts must begin now to develop mobile apps or mobile enabled online channels, to provide a consistent and integrated experience, and to facilitate simple payment via mobile-based payment systems.
Tammylynne Jonas, VP, IT, Kohl\'s Department Stores
In today’s environment there can be no arguing that a comprehensive IT Security program is a de facto requirement for every organization. Such a program needs to address the full range of security threats that can be leveraged against an organization, needs to be integrated into whatever regulatory and governance requirements exist, but beyond that it needs to be accessible, consumable, and actionable by everyone that is influenced by it, or interacts with it. Building a program that is shared through social channels and relies on the collaborative input of employees and constituents for not only creation but enforcement will drive higher levels of adoption, responsiveness and, ultimately, protection.
John Kirkwood, VP Chief Information Security Officer , Albertsons-Safeway
4:40 pm - 5:20 pm
Best practice in most enterprises, at least as far as the CIO and CISO goes, is to squash Shadow IT wherever it is encountered. Shadow IT, the argument goes, leads to a world of data and integration problems for the IT department, and significant amounts of unknown and unquantifiable risk for the information security group. A small but vocal minority however is beginning to advocate for Shadow IT as a catalyst of innovation, citing the increases in productivity and creativity by allowing enterprise staff to find their own out of the box solutions to organizational problems. CISOs can allow their organizations to have their cake (Shadow IT) and eat it too (still be secure) by following a few simple steps that allow them to build in security regardless of user activity.
Bob Fecteau, CIO, SAIC
Vish Narendra, VP & CIO, Graphic Packaging International
Andrew Zitney, SVP, Infrastructure Services, McKesson
David Jarvis, CIO, Honeywell
Paul Moulton, EVP & CIO, Costco Wholesale
5:20 pm - 6:30 pm
6:30 pm - 8:00 pm
8:00 pm - 10:00 pm
7:00 am - 8:00 am
8:10 am - 8:50 am
8:55 am - 9:35 am
Since the inception of the role, the focus of the CIO has primarily been one of Technologist and IT Operations Manager; selecting the tools and services necessary to support the business, and then efficiently and effectively operating them. This is a future of declining organizational value however as technology becomes increasingly democratized and other organizational groups take control over individual systems and data sets. CIOs need to recast themselves instead as Strategists and Business Innovators; leveraging their unique position at the crux of the organization to propose alternatives to the accepted way of doing things, and to drive organizational growth through business alignment and organizational change.
Ed McLaughlin, Chief Information Officer, Mastercard
9:45 am - 10:15 am
The enterprise of today demands more from IT than ever before. Business transformation is a common theme in today’s enterprise. But, are the organizations “IT ready” for this new-age phenomenon? Creating and sustaining a digital enterprise definitely relies on high performance teams but how do we build these teams? How do we move away from a legacy foundation where operationalizing IT strategies form the core focus of an IT function? The key lies in creating a multi-level architecture while redefining the strategic operating principles of IT. The solution involves more than transforming operations and even evolving culture in the new paradigm of IT.
The key takeaways that will come out of it are:
Satya Jayadev, Global Head of IT (CIO), Momentive Performance Materials
Traditional IT is perceived as a department that created barriers for business enablement and always says "no" and as a result makes it harder for the business to achieve its goals. This perception can disengage Business leaders in collaborating with IT. The best way to remove this perception and demonstrate the value of IT to the business is by saying "yes" when the business needs IT services and becoming an aligned partner to help the business reach their goals.
Jason Bickford, HIMS Department Applications Director / HIMSS OA Ambassador, Banner Health
10:20 am - 10:50 am
As with all things in life, the focus on how to conduct enterprise security ebbs and flows between varying degrees of reactivity and proactivity. In the old school “Security 1.0” world, where the focus was almost completely on network security, efforts were in general proactive in nature with firewalls and anti-malware seeking to prevent threats before they even occurred. This didn’t work so well and so “Security 2.0” focused on reactivity, wrapping things like encryption around the data so that even if a breach occurred, the loss would be mitigated. Yet breaches, and losses, continue to occur. So if primarily proactive security doesn’t work, and if primarily reactive security also doesn’t work, how then do we find the right balance between the two to find a security posture that does work?
10:55 am - 11:25 am
Many companies face the challenge of attracting and retaining highly skilled resources who are able to focus the organization on the right projects leveraging the appropriate resources. Often times, the most difficult decision regarding these types of services is whether to utilize in house resources or to engage with an external provider.
Complicating the matter is the typically high turnover rate experienced talent. The transient nature of the industry leads to instability, quality issues and the loss of a collectively focused effort to align the company activity to its clients.
One of the most efficient and cost effective solutions to this problem is to engage with a world class solutions provider. The key benefits of such a partnership include:
Catapult Solutions Group and TEAM International Services Inc. are world class solutions providers who can serve as long term partners ensuring a distinct competitive advantage.
11:30 am - 12:00 pm
The explosive growth of data volume and data variety that have characterized this new Big Data era are set to head in a steeper upward trajectory as enterprises collectively begin to exploit the massive data flows that are coming out of mobile devices. As the volume of mobile devices eclipses that of human beings on the planet, just imagine the data volume that can be captured when every device and every individual is streaming a constant set of contextual “status” information. Data growth by itself however is only a small portion of the story, as to have value this data must be analysed in essentially real-time in order to create actionable outcomes.
12:05 pm - 12:45 pm
The importance technology plays within an enterprise will only continue to gain momentum as more developers, engineers, and programmers enter the workforce. As these segments continue to grow, so does the diversity of the workforce within the technology field. For a field that is severely constrained by a talent and skills gap, this influx of bodies can only be a good thing. Beyond the basic ability to deliver of identified capabilities a diverse workforce, whether cultural or gender influenced offers a whole that is more than the sum of the parts. Finding ways to drive and increase diversity in IT then should be a key focus for every IT executive.
Rashmi Kumar, VP, CTO, McKesson
Julia Anderson, Global CIO, Smithfield Foods
12:45 pm - 12:55 pm
1:00 pm - 1:30 pm